SLA Commitment - Service Level Agreement
Our commitments regarding uptime and refunds are part of Cloudbase's service agreement with customers.
99.9% Uptime
We guarantee that our server system uptime reaches 99.9%.
Refund Commitment
We guarantee a refund of the unused service amount within the first 30 days when customers use Cloudbase services for the first time, without requiring any reason.
Service Level Agreement (SLA)
In the event of unexpected incidents, we commit to adding additional service usage time for customers as follows:
Server Uptime | Equivalent Downtime (Hours) | Additional Committed Time (Days) |
|---|---|---|
99.90% | 8.76 | 0 |
99.85% | 13.14 | 2 |
99.80% | 17.52 | 3 |
99.75% | 21.9 | 4 |
99.70% | 26.28 | 5 |
99.65% | 30.66 | 7 |
99.60% | 35.04 | 8 |
99.55% | 39.42 | 9 |
99.50% | 43.8 | 10 |